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Renters Resources

Our Philosophy

Renting is a partnership, and our members are committed to ensuring your experience as a renter is as enjoyable and hassle-free as possible.  Our members support the CAA Code of Ethics and they endorse the CAA authored Resident's Bill of Rights.

Resident's Bill of Rights

As members of the California Apartment Association, we take pride in providing quality rental homes for our residents. We value our residents and recognize our partnership with them in maintaining the rental housing industry. We believe residents should be aware of their rights in this partnership. Therefore, know that,

  • A Resident has the right to be treated fairly and equitably when applying for, living in, and vacating a rental residence.
  • A Resident has the right to be given notice prior to any entrance into a rental residence by a rental property owner or manager, except in an emergency.
  • A Resident has the right, upon written request to the rental property owner or manager, to a prompt response to requests for repairs.
  • A Resident has the right to a written notice from the rental property owner or manager prior to any rent adjustment.
  • A Resident has the right to the return of any security deposit that may have been collected by the rental property owner or manager and a good faith accounting of any charges against that deposit within 21 days after the rental residence has been vacated.

(The Resident Bill of Rights is not to be construed as a list of legal rights of the resident or the rental property owner and is not exhaustive or exclusive of any such rights.)


Have an Issue?

There are a variety of legitimate resources available for residents depending on where you live in Alameda County.

If you have questions about landlord tenant issues, including rent increases, contact the appropriate agency below, based on your location and issue. They should be able to assist you or refer you to the appropriate resource.

ECHO Housing - Toll Free - 855-ASK-ECHO

  • Serving Alameda Communities of - San Leandro, Hayward, Unincorporated County (including San Lorenzo/Castro Valley), Union City, Newark, Dublin, Pleasanton, Livermore

Fremont Fair Housing - 510-574-2270

  • Serving only the City of Fremont

Need some help?

Dial 2-1-1 from any Alameda County phone to be connected with  Eden I & R's 211 Assistance Line

  •  2-1-1 is a free, non-emergency, confidential, 3-digit phone number and service that provides easy access to housing information, and critical health and human services.
  • 2-1-1 operates 24 hours a day, 7 days a week with multi-lingual capabilities.